We hope you love your Kaug order, but if for any reason you're not satisfied with your product, please contact us at within 30 days of receipt and we'll be happy to discuss a refund.

Please note, all unwanted items must be returned in a resalable condition, unused and secured in their original packaging.

Kaug only accepts returns of product purchased from All returns of orders placed through other retailers can only be authorized through and returned to those retailers.

Inspection for damages, defects or shortages

 Inspect your items immediately upon receiving your order. Damage, shortage or defective merchandise claims must be reported within 14 days of receipt. Please email and include your order number, name on order and a photo of the issue if applicable.


 Please contact us immediately should you wish to cancel your order, and we will do our best to accommodate your request. Should an order cancellation occur after an order ships it will be handled under our returns policy.